Revolutionizing Residential Mortgage Administration for Canada Life Clients
Nesto Group is dedicated to partnering with leading financial institutions to optimize their lending operations and enhance client experiences. Our collaboration with Canada Life, a leading insurance, wealth management and benefits provider focused on improving the financial, physical and mental well-being of Canadians, demonstrates our commitment to providing seamless and efficient mortgage service and administration solutions.
The Challenge: Streamlining Residential Mortgage Servicing
Canada Life sought a strategic partner to provide comprehensive mortgage service and administration for its residential mortgage customers. The goal was to ensure a smooth transition and continued high-quality service for existing clients, while leveraging innovative platforms to enhance the overall customer experience.
The Solution: Nesto Group’s Mortgage Service and Administration
Nesto Group entered into a strategic partnership with Canada Life to take on the servicing and administration of Canada Life’s residential mortgage portfolio. This collaboration provides Canada Life’s existing mortgage customers with:
- Access to Nesto Group’s award-winning customer service platform: Ensuring a high standard of client support.
- Seamless transition and continued service: Maintaining continuity for existing mortgage holders.
- Phased implementation plan: Ensuring a smooth integration process for customers.
The Results: Enhanced Client Experience and Operational Efficiency
The partnership enables Canada Life’s residential mortgage customers to benefit from Nesto Group’s expertise and advanced customer service platform, ensuring efficient and high-quality administration of their mortgages. This collaboration underscores Nesto Group’s role in building the mortgage ecosystem of the future, supporting partners in delivering superior financial solutions.